Privacy & Security

The cowtrees.com.au website is operated by cowtrees.com.

cowtrees.com respects the privacy of your personal and financial information. It is important to us that our online shopping environment is not only easy to use and convenient, but private and secure as well. Our pledge is that information given to us will only be used to enhance your shopping experience, resulting in a more personalised service for you. We are fully committed to protecting your privacy.

This privacy policy is intended to help you understand how our systems work and what safeguards are in place to protect your privacy.

By using this site, you agree to cowtrees.com collection and use of your information according to the terms described on this privacy page, and elsewhere in this Web site. We will post any changes to our privacy policy on this page, including what information is collected, how we use it, and under what circumstances we disclose it.

Any personal information that you submit will be used simply to process your orders and is protected by our secure server. You can also choose to receive information via our newsletter, notifying you of important changes to our site or offering you special promotions.

From time to time, we may provide statistical information about sale and navigation techniques to reputable third parties. This will simply comprise data collected about you and other users to form aggregate results. It will not include any direct personal information that identifies you as our customer.

cowtress.com records other information as well. Whenever a page is requested from our web server, we record the time, date and URL of the request, along with information on the browser software that is being used. This information is used to improve the structure and performance of cowtrees.com, and is not used in any way to uniquely identify a user.

cowtrees.com may disclose account information when required by law, or when, in good faith, we need to protect the rights, property, or safety of cowtrees.com, its customers, or others.

cowtrees.com reserves the right to pass on any information relating to suspected fraudulent activity to the appropriate authorities.

Please note that the cowtrees.com Web site may contain links to other Web sites; however, we are not responsible for their privacy policies.

Sale of Information
We are not involved in the selling, trading or alternative unauthorised use of personal information. As part of our guarantee to you, our customers, cowtrees.com promises not to sell, trade, rent, or otherwise provide any of your personal information to any third party, except as noted here to service product shipments.

Cookies
The cowtrees.com site does require the use of cookies for full access to the site. These cookies are used to keep track of your navigation around the site and items that you express an interest in purchasing. These cookies do not provide us with any additional information about you and do not perform unsolicited connections to the internet. In order to use this site fully, you need to have the appropriate security settings in your browser to allow the use of cookies.

Look here for more information about cookies.

Registered Member
Registration at cowtrees.com requires your name, email address, and physical address, which are used to send you information about cowtrees.com. This may include new and forthcoming product announcements, newsletters, and information associated with our products and services. If you would like to be added or removed from the cowtrees.com mailing list, simply send us an e-mail at info@cowtrees.com to have your status changed..

Registration
To register as a member of cowtrees.com, simply go to our registration page and follow the instructions there.

Deactivate Registration
If you would like to deactivate your cowtrees.com registration, please contact cowtrees.com by e-mail at info@cowtrees.com .

Secure Socket Layer
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from our online products or services. These activities are conducted at your own risk. Once we receive your transmission, we make our best effort to ensure its security.

Credit card information is among the most sensitive and important data that cowtrees.com collects. cowtrees.com operates secure servers to minimise the risk of unauthorised use of such information. Credit card information that is transmitted via our secure servers is encrypted in accordance with the highest standards. For obvious reasons, please do not send credit card information through unsecured electronic mail.

cowtrees.com uses SSL technology - the industry standard for secure e-commerce - to encrypt your name, address, and credit card number when you order goods or services. SSL allows you to safely and securely enter sensitive information in your browser, and rest comfortably assured that your information will not be intercepted and decrypted while in transit.

You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. 

In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Online Store
Because a third-party shipper may handle our shipping of physical goods, they will have access to some of your personal information (name and address) - but only this information. Credit card information and the record of your transaction are protected. All credit card information is deleted from our system once your order has been processed.

Children's Privacy
The safety of children is very important to us. We ask that children under the age of 16 have a parent or guardian verify their membership application with cowtrees.com.

Whilst cowtrees.com will make every reasonable effort to ensure that children's privacy and other rights are not compromised, it is ultimately the responsibility of parents to monitor their children's Internet usage.

Children should always ask a parent before sending any transmission over the Internet.

What else you should know about privacy
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer.

Please be aware that whenever you voluntarily disclose personal information over the Internet (for example: in discussion forums, via email, or in chat sites) that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and/or any account information. Please be careful and responsible whenever you are using the Internet and cowtrees.com.

Contacting cowtrees.com
If you have any questions about our privacy policy, you may contact us at:

cowtrees.com
PO Box 25
Brunswick East Vic 3057 Australia
or at
privacy@cowtrees.com.com 

Our Privacy & Security Policy forms part of our General Terms and Conditions.